Service Technician job description

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Fixing equipment, responding to customer complaints, troubleshooting and conducting diagnostics on equipments is the job of a Service Technician. These professionals work in industries that deal with electrical, manufacturing, equipment installation or information technology services.

A Service Technician usually performs many of the following tasks:

• Providing training
• Accessing applications remotely
• Liaising with clients
•  Advising clients
• Resolving customer problems
•  Installing equipment
• Analyzing repairs


• Being reliable
• Being professional and courteous
• Being discrete
• Being confident
• Being attentive
• Mentoring
• Teamwork
• Networking
• Multitasking
•  Customer service and relations
• Understanding technical information
• Solving technical problems
• Communication and presentation
•  Organization and administration


Having an Associate or Bachelors degree is helpful in attaining a job as a Service Technician. Other areas of specialization may include Engineering, Marketing, Communications, or Business Administration. Some employers prefer their technicians to have experience working in technical support or customer service.

Overview According to our data, these are the percent of job offers for service technician.

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