Medical Receptionist job description

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Medical Receptionists are required to greet patients and medical sales representatives on the telephone and in person. They also solve scheduling conflicts and verify appointments. They are a bridge between medical testing facilities, vendors, hospitals, physicians, and insurance companies. These workers usually create spreadsheets and memos in order to maintain databases about the information of patients. They may work for a group of physicians in a health care clinic or for a private practice doctor.

Medical Receptionists usually perform many of the following tasks:
• Preparing patient´s medical bills.
• Maintaining staff attendance records.
• Answering phone calls.
• Collecting payments.
• Sending emails to the clients.


• Having organizational skills.
• Being able to work under pressure.
• Having customer service skills.
• Being able to listen effectively to others.
• Having high attention to details.
• Being patient.
• Having good communication skills.
• Being reliable and trustworthy.
• Having knowledge of medical terminology.
• Being able to work accurately and efficiently.


Candidates for Medical Receptionist jobs need to have a High School Diploma as a minimum requirement. There are professionals working on this sector having a Certificate Program or an Associate´s Degree in Office Management or Medical Billing to get better job opportunities. Persons of this area receive on-the-job training programs in order to obtain suitable knowledge for this sector. Most employers require that candidates have good computer skills to apply for these job placements. Sometimes it is also demanded that applicants have previous work experience related to medical terminology or customer service.

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