Floor Manager job description


Floor Managers spend a lot of their time on the ground or in the store front, meeting customers and working with their fellow employees.

A Floor Manager usually performs many of the following tasks:

• Serving customers
• Arranging window displays
• Ordering stock
• Stock taking and inventory
• Cleaning up store and display area
• Convening team meetings
• Recruiting and training new team members
• Supervising staff
• Performing ad hoc tasks
• Delegating workload
• Assisting in other store operations


• Being approachable and friendly
• Being creative
• Being diligent and reliable
• Being detailed and thorough
• Being computer literate
• Managing people and projects
• Resolving store issues
• Customer service
• Being professional
• Making effective decisions
• Being a good team player
• Managing stress
• Being bilingual and tolerant of other cultures


Floor Managers may have various certifications or qualifications. These may range from Diplomas and Associates to Bachelors and Masters Degrees. However, they often study Retail Management, Marketing, Business Administration or Sales Management.

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