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The responsibility of service management processes, delivering solutions, and making decisions about accounts lies with a Service Manager. This manager coordinates the implementation of Information Technology Infrastructure Library (ITIL) best practice processes. They handle multiple projects, delegate team responsibilities, prepare teams with change management strategies, and oversee budgets.
Service Managers are responsible for several subareas within their department. They include:
• Availability Management
• Asset Management
• Configuration Management
• Incident & Problem Management
• Service Level Management
The purpose of a Service Manager is to:
• Manage service or support employees
• Implement staff development activities and training sessions
• Continually update the skills and productivity of the staff
• Prepare reports on performance
• Coordinate all activities to meet strategic direction or objectives
• Manage projects
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Service Manager Jobs
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New Smyrna Beach, Florida
Bronx, NY, United States
New York, NY, United States
Dallas, TX, United States
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