Customer Service Manager job description

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Description

Customer Service Managers are in charge of customer relations and staff members required for those functions. They may work at manufacturing, retail, and utility companies in centralized call center facilities. These professionals solve conflicts involving client´s complaints about products or services. They train staff in good customer service techniques in order to keep clients satisfied.

Customer Service Managers usually perform many of the following tasks:
• Issuing refunds to customers.
• Providing help to clients.
• Handling customer complaints.
• Communicating with clients by email.
• Supervising customer service staff.

Skills

• Being able to lead teams.
• Having customer service skills.
• Being polite and patient.
• Having excellent written and verbal communication skills.
• Being able to produce creative ideas.
• Having project management skills.
• Being able to stay calm under stressful circumstances.
• Having organizational skills.
• Being able to inspire others.
• Having IT skills.

Education

Customer Service Manager job placements require applicants having a degree in management, business, consumer studies, or a related subject for this area. Most employers also require relevant past experience in customer service management related activities. Other suitable degrees for this area are bachelor´s degree in sciences and arts, marketing, and advertising. Some professionals working on this industry started as customer service representatives in order to obtain suitable skills for higher positions.

Overview According to our data, these are the percent of job offers for customer service manager.

Last 12 months

Companies According to our data, by number of offers, these are the top companies that are hiring for customer service manager.

Last 12 months

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Job Types According to our data, in percentages, these are the top job types available for customer service manager.

Categories According to our data, by number of offers, these are the most popular categories for customer service manager.

Cities According to our data, by number of offers, these are the top locations to get hired for customer service manager.

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