Customer Service Manager job description

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Description

Customer Service Managers are in charge of customer relations and staff members required for those functions. They may work at manufacturing, retail, and utility companies in centralized call center facilities. These professionals solve conflicts involving client´s complaints about products or services. They train staff in good customer service techniques in order to keep clients satisfied.

Customer Service Managers usually perform many of the following tasks:
• Issuing refunds to customers.
• Providing help to clients.
• Handling customer complaints.
• Communicating with clients by email.
• Supervising customer service staff.

Skills

• Being able to lead teams.
• Having customer service skills.
• Being polite and patient.
• Having excellent written and verbal communication skills.
• Being able to produce creative ideas.
• Having project management skills.
• Being able to stay calm under stressful circumstances.
• Having organizational skills.
• Being able to inspire others.
• Having IT skills.

Education

Customer Service Manager job placements require applicants having a degree in management, business, consumer studies, or a related subject for this area. Most employers also require relevant past experience in customer service management related activities. Other suitable degrees for this area are bachelor´s degree in sciences and arts, marketing, and advertising. Some professionals working on this industry started as customer service representatives in order to obtain suitable skills for higher positions.

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