Customer Service job description

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Description

People who work in Customer Service are usually the first point of contact within a company, for customer or clients. They handle customer queries, resolve or redirect their issues, and manage their accounts. Customer Service agents are trained to manage stressful situations, provide excellent service and are taught sales techniques as well.
A Customer Service agent usually performs many of the following tasks:
• Following up with customers
• Completing administrative tasks
• Coordinating with other departments
• Managing customer accounts
• Redirecting client issues
• Verifying customer data

Skills

• Negotiation
• Communication and listening
•  Being accurate and thorough
• Managing interpersonal relationships
• Being empathetic
•  Analyzing and resolving problems
• Customer service and relations
• Being flexible
• Managing stress
•  Meeting deadlines
• Being trustworthy and discrete
• Assessing information and situations
• Being patient
• Relating to people of diverse cultures

Education

People who work in Customer Service typically have at least a high school diploma. Sales professionals are relied on for their skills and high level of customer service. However, gradually employers are expecting professionals to pursue further education or higher degree. This may include Associate, Bachelors or Masters Degrees.

Overview According to our data, these are the percent of job offers for customer service.

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Companies According to our data, by number of offers, these are the top companies that are hiring for customer service.

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Job Types According to our data, in percentages, these are the top job types available for customer service.

Categories According to our data, by number of offers, these are the most popular categories for customer service.

Cities According to our data, by number of offers, these are the top locations to get hired for customer service.

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