10 Itil Customer Service Jobs in Ashburn, VA
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Service Desk INSPYR Solutions - Vienna, Virginia environment • Desired – Call Center or front-line customer support experience • Desired - Knowledge of ITIL (Information Technology Infrastructure Library) • Desired - Previous customer service in a fast-paced 7 days ago
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IT Customer Service Specialist InfoStructures, Inc. - Rockville, Maryland , implement, and enforce policies and procedures for Service Desk team based on ITIL guidelines · Track and monitor service desk requests, identify incidents and problems · Monitor and report on Service Desk 5 days ago
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Computer Specialist - Help Desk Centers The Informatics Applications Group - Bethesda, MD . Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes Unspecified 14 days ago
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Service Desk Agent Peraton - Washington, DC issues, and/or work stoppages are quickly identified, grouped, and escalated when/as necessary. Route tickets to external support groups based on information and policies provided by the customer. Service Unspecified 11 days ago
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ServiceNow Architect General Dynamics Information Technology - Springfield, Virginia instances Preferred Qualifications: Experience with ServiceNow SERVICE PORTAL design and end-user/customer experience such as development of professional, compelling design and graphical interface for Service 18 days ago
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Customer Engagement Team Lead Alpha Omega Integration LLC - Washington, DC of Experience: 5 Proven success in a Customer Engagement/Help Desk position Experience leading/managing ticket escalations Preferred certifications: ITIL v3 or higher CompTIA A+ Certified Customer Service Manager Unspecified 15 days ago
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CA Service Desk Turing IT Labs - Alexandria, VA , analyse and audit production systems processes and server equipment. Enable IT Customer Support Self Service for CA Service Desk Work with business users to identify and refine business requirements Depends on Experience 13 days ago
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Help Desk Manager Credence Management Solutions, LLC - Arlington, Virginia , such as ITIL or Helpdesk Institute certification or equivalent required A minimum of five (5) years of experience in an IT helpdesk or customer service role is required, with at least two (2) years 18 days ago
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service desk manager Randstad - alexandria, virginia and objectives to department leadership and others in ad-hoc, weekly, and monthly briefings; Aligns processes and governance with ITIL standards; Develops and matures the IT customer service phone/ticket $48 - $57 per hour More than 30 days ago
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Customer Experience Analyst Persistent Technology, Inc. - Alexandria, VA 22312, USA their implementation, customization, and usage. Utilize ITIL principles and methodologies to optimize IT service delivery and support processes. Lead process reengineering initiatives to enhance efficiency 30 days ago
Top locations
- Arlington, VA (37)
- Washington, DC (36)
- Chantilly, VA (9)
- Annapolis Junction, MD (7)
- McLean, VA (6)
- Reston, VA (6)
- Alexandria, VA (6)
- Fort Meade, MD (4)
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