Customer Account Managers perform workload management, innovation and organization functions. They handle company resources and coordinate all the teams and activities that are involved related activities. They oversee client accounts and maintain contact with them to inform them of their account status.
A Customer Account Manager usually performs many of the following tasks:
• Liaising with customer
• Submitting business proposals
• Managing claims
• Reviewing the systems
• Monitoring delivery performances
• Attending customer meetings
• Producing management reports and statistics

• Reasoning and analytical thinking
• Handling multiple projects
• Information technology
• Understanding numerical data
• Being self motivated
• Being ambitious and persistent
• Time management
• Networking
• Negotiating
• Communicating (orally and written) and conducting presentations
• Managing interpersonal relationships

Customer Account Managers may have college degrees, whether Associates, Bachelors or Masters. They study business related fields that will help them perform their tasks effectively. Areas of specialization may include Management, Business Administration, Economics, Marketing, Finance, or Accounting.