Itil Customer Service Jobs in Washington, DC

Peraton - Washington, DC

issues, and/or work stoppages are quickly identified, grouped, and escalated when/as necessary. Route tickets to external support groups based on information and policies provided by the customer. Service Unspecified

from: clearancejobs.com - Yesterday

Alpha Omega Integration LLC - Washington, DC

of Experience: 5 Proven success in a Customer Engagement/Help Desk position Experience leading/managing ticket escalations Preferred certifications: ITIL v3 or higher CompTIA A+ Certified Customer Service Manager Unspecified

from: clearancejobs.com - 5 days ago

Credence Management Solutions, LLC - Arlington, Virginia

, such as ITIL or Helpdesk Institute certification or equivalent required A minimum of five (5) years of experience in an IT helpdesk or customer service role is required, with at least two (2) years

from: resume-library.com - 8 days ago

Turing IT Labs - Alexandria, VA

, analyse and audit production systems processes and server equipment. Enable IT Customer Support Self Service for CA Service Desk Work with business users to identify and refine business requirements Depends on Experience

from: Dice.com - 3 days ago

The Informatics Applications Group - Bethesda, MD

. Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes Unspecified

from: clearancejobs.com - 4 days ago

General Dynamics Information Technology - Springfield, Virginia

instances Preferred Qualifications: Experience with ServiceNow SERVICE PORTAL design and end-user/customer experience such as development of professional, compelling design and graphical interface for Service

from: resume-library.com (+1 source) - 8 days ago

Persistent Technology, Inc. - Alexandria, VA 22312, USA

their implementation, customization, and usage. Utilize ITIL principles and methodologies to optimize IT service delivery and support processes. Lead process reengineering initiatives to enhance efficiency

from: applicantpro.com - 20 days ago

Randstad - alexandria, virginia

and objectives to department leadership and others in ad-hoc, weekly, and monthly briefings; Aligns processes and governance with ITIL standards; Develops and matures the IT customer service phone/ticket $48 - $57 per hour

from: randstadusa.com (+1 source) - 23 days ago

INSPYR Solutions - Vienna, Virginia

environment • Desired – Call Center or front-line customer support experience • Desired - Knowledge of ITIL (Information Technology Infrastructure Library) • Desired - Previous customer service in a fast-paced

from: resume-library.com - 17 days ago

Synergy ECP - Annapolis Junction, MD

on work load Requirements Two (2) to four (4) years experience in customer service, help desk, or network operations center environment. Experience with Linux or Windows administration desired. ITIL v3 Unspecified

from: clearancejobs.com - 11 days ago