People who work in Customer Service are usually the first point of contact within a company, for customer or clients. They handle customer queries, resolve or redirect their issues, and manage their accounts. Customer Service agents are trained to manage stressful situations, provide excellent service and are taught sales techniques as well.
A Customer Service agent usually performs many of the following tasks:
• Following up with customers
• Completing administrative tasks
• Coordinating with other departments
• Managing customer accounts
• Redirecting client issues
• Verifying customer data

• Negotiation
• Communication and listening
•  Being accurate and thorough
• Managing interpersonal relationships
• Being empathetic
•  Analyzing and resolving problems
• Customer service and relations
• Being flexible
• Managing stress
•  Meeting deadlines
• Being trustworthy and discrete
• Assessing information and situations
• Being patient
• Relating to people of diverse cultures

People who work in Customer Service typically have at least a high school diploma. Sales professionals are relied on for their skills and high level of customer service. However, gradually employers are expecting professionals to pursue further education or higher degree. This may include Associate, Bachelors or Masters Degrees.