Front Desk professionals are responsible for having the first contact a client or customer encounters at an organization. Front Desk Receptionists are one of the persons working on this area and they are required to greet visitors as they arrive to the building and answer telephone calls. They schedule appointments, handle correspondence, keep the office neat, and compile reports. These professionals are also required to maintain personal files related to performance and attendance of other employers.

Front Desk Receptionists usually perform many of the following tasks:
• Responding to queries.
• Answering telephone calls.
• Providing assistance to customers.
• Drafting letters.
• Accepting mails and parcels.

• Being polite.
• Having good written and verbal communication skills.
• Being able to handle critical issues.
• Having IT skills.
• Being responsible and trustworthy.
• Having basic math skills.
• Being able to work alone or with a team.
• Having a true desire to help people.
• Being able to work under stressful circumstances.
• Being friendly.

Persons who want to be Front Desk Receptionists are required to have a High School Diploma as a minimum requirement. Useful academic backgrounds for this area are courses offered by community colleges or technical institutes related to computer operations or office practices. Applicants for this business should start working on small organizations in order to gain suitable experience and skills to work on higher positions at large organizations or multinational companies. There are some schools that offer certification in front office management for all professionals who are working in this sector. This program provides procedures and practices necessary to work as front office executive.