Latest Technical Support jobs in City of Baltimore

370 Technical Support Jobs in City of Baltimore

Technical Trainer & Support Analyst nTech Workforce - Baltimore, MD, United States will be to provide end user technical support as part of the IT Group. Responsibilities • Provide training for all applications in use within the firm (Microsoft Office suite, Adobe, document management system 4 days ago
Technical Systems Support Elegant Enterprise-Wide Solutions, Inc. - Baltimore, MD, United States Qualification: Personnel shall have at least three (3) years’ experience in each of the following: A. Supporting a networked IT systems environment, including protocols (TCP/IP), equipment, services 5 days ago
Senior Software Engineer, Full Stack Capital One - Baltimore, United States to be on the forefront of driving a major transformation within Capital One. What You’ll Do: Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack 2 days ago
Senior Software Engineer, Principal Associate Capital One - Baltimore, United States have the opportunity to be on the forefront of driving a major transformation within Capital One. What You’ll Do: Collaborate with and across Agile teams to design, develop, test, implement, and support technical 2 days ago
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- What are the roles and responsibilities for Technical Support?
- Persons who work in technical support assist clients by resolving their issues. Customers experience various problems that are either user or product related. Support employees must be able to deduce the best fix for the problem. Some issues require escalation to other team members or engineers.
  
  Issues are logged into applications or databases, therefore technical support employees must be equipped with competent IT skills. Another requirement is to be patient and levelheaded as clients can be upset and speak negatively or in a derogatory manner. Therefore, support professionals must employ all their customer relations skills to satisfy the client.
  
  Technical support members work with various tools. Clients often contact them through an electronic form like emails, or phone calls; therefore, employees must be able to utilize computers and other equipments proficiently. Persons who work in technical support must competent trainers and presenters as their job may require these skills.
  
  The salary for persons who work in technical support varies. It may be dependent on level, experience, qualifications, position, products, service, contract stipulations, and the type of company. Generally, they receive good salaries and qualify for employee benefits. Due to the technological developments and overall usage of these products in our everyday lives, there is growing demand for technical support jobs.
  
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- What are the required skills for Technical Support?
- • Have excellent troubleshooting skills
  • Be able to use Microsoft, Linux, Unix or Mac computer applications
  • Be customer and quality oriented
  • Have superior communication expertise
  • Have great presentation skills
  • Be friendly and amenable
  • Be able to work flexible hours
  • Be able to multitask
  • Have good project and planning skills
  • Have sound technical knowledge
  
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- Is my educational background ideal for Technical Support?
- Technical support staff must be knowledge in their area of expertise. They must have requisite certifications or qualifications. In support, clients are from diverse backgrounds; therefore being multilingual is valuable. The type of qualification is dependent on the level of technical support that’s required. Having a first degree in an information technology related area helps graduates to obtain jobs. Support team members manage a variety of issues so your knowledge must be very comprehensive.
  
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Sr. Software Engineer Capital One - Baltimore, United States engineering practices - Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies - Lead the craftsmanship 2 days ago
Distinguished Engineer, Card Data Capital One - Baltimore, United States will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email 2 days ago
Senior Platform Engineer, ServiceNow Capital One - Baltimore, United States engineering practices Work within and across Agile teams to design, develop, test, implement and support technical solutions across a full-stack of development tools and technologies Lead the craftsmanship 2 days ago
Senior Manager, Software Engineering, Full Stack (People Leader) Capital One - Baltimore, United States at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions 2 days ago
Manager, Software Engineering (Typescript) Capital One - Baltimore, United States to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does 2 days ago
Manager, Software Engineering, People Leader (Angular) Capital One - Baltimore, United States @capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital 2 days ago

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Baltimore, MD (962)