Receptionists are required to handle the flow of people through a company, dealing with persons that come to a business for meetings. They answer telephone calls and emails, providing useful information to users. They can work at salons, doctor’s offices, spas and various other companies that provide services to the public. These workers also need to keep staff members updated about daily bookings.

Receptionists usually perform many of the following tasks:
• Answering phone calls.
• Welcoming visitors and executives.
• Sending newsletters.
• Sorting incoming mails.
• Scheduling appointments.

• Being a good listener.
• Being able to use different office technology.
• Having multitasking skills.
• Being able to relay information to others.
• Having good interpersonal skills.
• Being able to meet people’s needs.
• Having high attention to details.
• Having good written and verbal communication skills.
• Being polite.
• Being organized.

Among common requirements for Receptionist posts are a high school diploma or equivalent qualifications, good interpersonal skills, and formal work experience in an office setting. Some employers prefer applicants having certain knowledge about word processors and spreadsheet software. People working on this area generally learn their skills on the job, such as the use of computers and telephone systems. There are some companies that require people having formal courses in office administration or Bachelor’s degrees.

There are courses in office administration, word processing, database management, and computer technology that are very useful for people who want to enter to this industry. Some suitable certifications for this area are the Certified Professional Secretary designation and the Certified Administrative Professional certification offered by the International Association of Administrative Professionals.