Itil Customer Service Jobs in Germantown, MD

Data Systems Analysts, Inc. - Germantown, MD

experience (customer contact experience) Desired Qualifications Current knowledge of G/TIMS program Current knowledge of Air Force Network environments ITIL certification (Foundation, Service Operations) HDI Unspecified

from: clearancejobs.com - 13 days ago

InfoStructures, Inc. - Rockville, Maryland

, implement, and enforce policies and procedures for Service Desk team based on ITIL guidelines · Track and monitor service desk requests, identify incidents and problems · Monitor and report on Service Desk

from: resume-library.com (+1 source) - Yesterday

System One - Vienna, VA

- Call Center or front-line customer support experience Desired - Knowledge of Client operations, policies, and procedures Desired - Knowledge of ITIL (Information Technology Infrastructure Library

from: Dice.com - 4 days ago

Harmonia Holdings Group, LLC. - Washington, DC

expectations. ITIL Practices: Maintain proficiency in ITIL practices and methodologies, applying principles to streamline service desk operations and enhance efficiency. Team Leadership: Foster a positive work

from: clearancejobs.com - 12 days ago

The Informatics Applications Group - Bethesda, MD

. Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes Unspecified

from: clearancejobs.com - 26 days ago

Peraton - Washington, DC

issues, and/or work stoppages are quickly identified, grouped, and escalated when/as necessary. Route tickets to external support groups based on information and policies provided by the customer. Service Unspecified

from: clearancejobs.com - 23 days ago

Alpha Omega Integration LLC - Washington, DC

of Experience: 5 Proven success in a Customer Engagement/Help Desk position Experience leading/managing ticket escalations Preferred certifications: ITIL v3 or higher CompTIA A+ Certified Customer Service Manager Unspecified

from: clearancejobs.com - 27 days ago