Itil Customer Service Jobs in Silver Spring, MD

Harmonia Holdings Group, LLC. - Washington, DC

expectations. ITIL Practices: Maintain proficiency in ITIL practices and methodologies, applying principles to streamline service desk operations and enhance efficiency. Team Leadership: Foster a positive work

from: clearancejobs.com - 12 days ago

System One - Vienna, VA

- Call Center or front-line customer support experience Desired - Knowledge of Client operations, policies, and procedures Desired - Knowledge of ITIL (Information Technology Infrastructure Library

from: Dice.com - 4 days ago

The Informatics Applications Group - Bethesda, MD

. Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes Unspecified

from: clearancejobs.com - 26 days ago

Peraton - Washington, DC

issues, and/or work stoppages are quickly identified, grouped, and escalated when/as necessary. Route tickets to external support groups based on information and policies provided by the customer. Service Unspecified

from: clearancejobs.com - 23 days ago

Crystal Management - Annapolis Junction, MD 20701, USA

Service Representative), HDI-SCD (HDI Support Center Director), HDI-SCA (HDI Support Center Analyst), ITIL Foundation, or Microsoft Office 365 within 120 days of start date Required Qualifications Possesses

from: applicantpro.com - 11 days ago

Data Systems Analysts, Inc. - Germantown, MD

experience (customer contact experience) Desired Qualifications Current knowledge of G/TIMS program Current knowledge of Air Force Network environments ITIL certification (Foundation, Service Operations) HDI Unspecified

from: clearancejobs.com - 13 days ago

Alpha Omega Integration LLC - Washington, DC

of Experience: 5 Proven success in a Customer Engagement/Help Desk position Experience leading/managing ticket escalations Preferred certifications: ITIL v3 or higher CompTIA A+ Certified Customer Service Manager Unspecified

from: clearancejobs.com - 27 days ago

Turing IT Labs - Alexandria, VA

, analyse and audit production systems processes and server equipment. Enable IT Customer Support Self Service for CA Service Desk Work with business users to identify and refine business requirements Depends on Experience

from: Dice.com - 25 days ago

General Dynamics Information Technology - Springfield, VA

and configurations in to different ServiceNow instances Preferred Qualifications: Experience with ServiceNow SERVICE PORTAL design and end-user/customer experience such as development of professional, compelling Unspecified

from: clearancejobs.com - 26 days ago

InfoStructures, Inc. - Rockville, United States

, implement, and enforce policies and procedures for Service Desk team based on ITIL guidelines · Track and monitor service desk requests, identify incidents and problems · Monitor and report on Service Desk

from: sitemap.recruiteze.com - More than 30 days ago