Call Center Workforce Management Jobs

Jefferson Health Plans - Philadelphia, PA, United States

but not limited to, Voicemail, Genesys Pure Cloud, Workforce Management and other call center applications. Ensure customer satisfaction with all telecommunications systems supported, research applicability of new

from: linkedin.com - 5 days ago

24 Seven Talent - Marina Del Rey, CA, United States

, forecast, and optimize the schedule and coverage plan for the Center’s agent team within a workforce management platform Build effective staffing models to anticipate and adapt to call volume in real time

from: linkedin.com - 5 days ago

CVSHealth - Providence, RI

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of...

from: cvshealth.com - 21 days ago

Interstate Waste Services, Inc. - , NJ, United States

trends, and make data-driven decisions to optimize performance and drive continuous improvement. Proficiency in call center technologies, CRM systems, and workforce management tools preferred. Strong

from: linkedin.com - 7 days ago

Premier America Credit Union - Los Angeles, CA, United States

, Watson, Alexa, Siri is an asset Technical Proficiency: In-depth understanding of contact center technologies including telephony systems, IVR (Interactive Voice Response), ACD (Automatic Call Distributor

from: linkedin.com - 8 days ago

Brinks - Coppell, Texas

, Cash Vault, Coin) Minimum of 3 years of direct supervisory experience of 10 or more employees Minimum of 5 years of experience in a call center environment Minimum of 3 years of experience working

from: resume-library.com - 2 days ago

South Jersey Industries - Union, NJ, United States

requests (usually related to gas turn-ons), suggestions, and complaints, customer verification, as well as social media interactions. This includes ensuring positive interactions at the call centers

from: linkedin.com - 8 days ago

Medix™ - Durham, NC, United States

management, workforce planning, recruitment strategies, coaching, and training. Duties/Responsibilities: Lead and supervise the daily operations of the patient recruitment call center, including managing

from: linkedin.com - 8 days ago

Chick-fil-A, Inc. - Atlanta, Georgia

to the Chick-fil-A HELP Leadership Team on performance metrics. Work closely with Workforce Management to make sure proper staffing and coverage is in place for IT support Recognize employees for exceeding

from: resume-library.com - 2 days ago

LHH - Richmond, VA, United States

center operations. Requirements: Proven experience as a Call Center Manager or similar role, with a minimum of 3 years in a leadership position. Strong understanding of call center operations, including

from: linkedin.com - 12 days ago